We are so happy to announce that we have officially become a Health Care Home.
Being a health care home means that we have been listening to you feedback over the years and have made lots of changes to improve our processes and make us more efficient :
Examples of some changes are
- clinical triage (getting a Doctor or Nurse Practitioner to phone you back if you need urgent care)
- encouraging you to use the portal / patient app (myindici) to contact us and order your prescriptions
- offering other options such as phone and video consults rather than having to come into the practice each time
- introducing new roles within the practice so that you have more choice who see (Nurse Practitioners / Designated Nurse Prescribers / Practice Care Assistants)
- better care planning so that you know when to see us next and who you are seeing