About the centre
Ranolf Medical Centre was established in 1980. We have a long history of providing primary health care to individuals and families in Rotorua.
Over the last 40+ years, we have grown from a small clinic to be Rotorua’s largest General Practice with over 10,000 patients.
After Hours
To see a doctor after hours you will need to visit Lakes PrimeCare or go to the emergency department at Rotorua Hospital. You can also call Healthline on 0800 611 116.
If you need urgent help please don’t hesitate to call 111 for an ambulance.
Contact
To contact your clinician:
- Call us on 07 347 7537. If your clinician is unavailable, our receptionists will take a message and your clinician will call you back
- Email us
- Use the MyIndici online service that helps you manage your health needs. Please talk to our friendly staff at reception if you want a login
Alternatively if you have questions about your health you can contact a Practice Nurse.
Clinician appointments
At Ranolf we are able to provide continuity of care even when your usual clinician is away. You can choose to see any of our clinicians at the centre.
If you are not sure who you should see, our Practice Nurses will be happy to advise you.
Yes, we understand that may feel more comfortable if you bring along a support person to your appointments.
Our standard appointment is 15 minutes long.
If you have several health matters to discuss with your clinician or think you may need longer please mention this to our staff when you are making your appointment.
We can arrange for a longer appointment to ensure you have enough time with your clinician to discuss your health needs. Please note that additional consultation fees will apply.
We recommend that you call to make an appointment. If your own clinician is not available we will provide the option of seeing an alternative clinician. You can also normally make appointments via MyIndici, although this function is currently turned off.
It’s easy to make an appointment at Ranolf Medical Centre. Call our friendly staff on 07 347 7537.
| Doctor | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|---|
| Dr Anna Gray | 8am – 5pm | – | – | 8am – 5pm | 8am – 5pm |
| Dr Ben Taylor | 8am – 5pm | – | 8am – 5pm | 8am – 5pm | 8am – 5pm |
| Dr Dane Sorrenson | – | 8.30am – 5pm | 8.30am – 5pm | – | 8.30am – 5pm |
| Dr Joanna O’Keefe | 9am – 4:30pm | 9am – 4:30pm | – | 9am – 4:30pm | 9am – 1pm |
| Dr Michael Grant | 8am – 5pm | 8am – 5pm | 8am – 5pm | – | 8am – 5pm |
| Dr Mike Newman | – | 8.30am – 5pm | 8.30am – 1pm | 8.30am – 1pm | 8.30am – 5pm |
| Dr Sharon Lovegrove | 7.30am – 4pm | 7.30am – 4pm | 7.30am – 4pm | 7.30am – 4pm | – |
| Dr Tyson Ball | 8am – 5pm | 8am – 5pm | – | 8am – 5pm | 8am – 5pm |
If we have no available appointments and you need to be seen for urgent health matters, you still have several options:
Yes, it is possible for a clinician to see you at home, but only if necessary.
We can arrange clinician home visits for the elderly and frail, or if you are severely unwell and cannot make it to the Centre. Please ask to speak to one of our nurses, if you think a house call may be necessary.
If you need urgent help please don’t hesitate to call 111 for an ambulance.
To see a clinician after hours you will need to visit Lakes PrimeCare or go to the emergency department at Rotorua Hospital.
Location & parking
Our main entrance is at 59 Ranolf Street, Rotorua.
We also have an entrance and parking on King Street, Rotorua.
Ample parking can be found in front of our building on Ranolf Street and our entrance on King Street. Both car parks include disability and parent & children car parks close to the doors.
Payment
Payment is expected on the day of your doctor’s consultation or treatment. We understand that sometimes this may not be possible. Any outstanding balance remaining on your account at the end of the month will incur a $15 account fee.
You can also set up an automatic payment to help manage the payment of your medical costs.
Your health and well-being is important to us. If for any reason you are concerned about how you will pay for your medical care at Ranolf please talk to one of our staff and they will be able to talk you through the options available.
There are several ways you can pay your medical costs:
- At reception – by cash, EFTPOS, Visa or Mastercard.
- By automatic payment – you can set up regular payments to help manage your medical costs.
- Over the phone – payment can be made by credit or debit card. You will need your card number, expiry date and CVV number.
- Through MyIndici – you can make a payment securely through the MyIndici patient portal.
- From your emailed invoice – if your invoice remains unpaid, an invoice is emailed to you overnight with a secure link to make payment online.
- By bank transfer – using the bank account details below. Please use your name and chart number as the reference.
Westpac
Ranolf Medical Centre LTD
03-1552-0202510-01
Prescriptions
Yes there is a $22-$32 charge for standard repeat prescriptions with 72 hours notice and some referrals incur a $25 charge. Please check with your clinician for charges. Further information about our fees can be found here.
Your prescription can be sent electronically to any pharmacy in New Zealand. Ranolf Pharmacy is conveniently located inside the Ranolf Medical Centre building. In most cases, they can fill your prescription while you wait following your clinician consultation.
Westpac
Ranolf Medical Centre LTD
03-1552-0202510-01
Please use your name and your chart number as the reference details.
To request a repeat prescription please call us on 07 347 7537 to speak to one of our receptionists. They will take your request and your contact details and pass the request on to be processed by nurse/Doctor.
Patients can also request repeat prescriptions through the myindici online system.
If a repeat prescription can be issued without you needing a clinician’s consultation, the prescription will be emailed to a pharmacy of your choice 72 hours after requesting it.
If you need a consultation to have the prescription issued, a nurse will call you to let you know and book a time.
For patients who have long term medication they will need at least one annual medical review by their doctor, most will need a medical review six monthly and some three monthly or even monthly. Please discuss the frequency of your medical reviews with your doctor at your next appointment.
Please note there are fees for repeat prescriptions.
Test results and medical records
Your doctor will let you know how you will be informed about your test results.
If you have a login for myindici you will be able to see your test results online.
We offer access to your medical records through an online system called myindici. If you have any queries about accessing or to request a logon to myindici please talk to one of our helpful receptionists.
If a repeat prescription can be issued without you needing a clinician’s consultation, the prescription will be emailed to a pharmacy of your choice 48 hours after requesting it.
If you need a consultation to have the prescription issued, a nurse will call you to let you know and book a time.
For patients who have long term medication they will need at least one annual medical review by their doctor, most will need a medical review six monthly and some three monthly or even monthly. Please discuss the frequency of your medical reviews with your doctor at your next appointment.
Please note there are fees for repeat prescriptions.
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